Return Policy

Effective Date: July 7, 2024

At Tea'sily Teas, your satisfaction and safety are our top priorities. To maintain the highest standards of health and hygiene, we adhere to a strict "No Refund Policy" for all our tea products. Please read our policy carefully:

  1. No Refunds:
    • Due to health and safety regulations, we cannot accept returns or offer refunds on any tea products once they have been shipped. This policy ensures that all our customers receive fresh, uncontaminated products.
  2. Voucher Issuance:
    • If you are not completely satisfied with your purchase, we offer the option to receive a voucher. This voucher can be used towards the purchase of a different tea from our selection.
    • Each customer is limited to a maximum of three (3) vouchers.
  3. How to Request a Voucher:
    • To request a voucher, please contact our customer service team on our CONTACT page within 14 days of receiving your order.
    • Provide your order number, the name of the tea you are unsatisfied with, and a brief explanation of your concern.
  4. Voucher Usage:
    • Vouchers are non-transferable and can only be used by the original purchaser.
    • Vouchers cannot be combined with other discounts or promotional offers.
    • Each voucher is valid for 6 months from the date of issuance.
  5. Exceptions:
    • This policy does not apply to promotional items or products received as gifts.
    • If your product arrives damaged or defective, please contact us immediately at [insert contact information] so we can address the issue.

We appreciate your understanding and cooperation with our return policy. Our goal is to provide you with the best quality teas while ensuring the health and safety of all our customers.

Thank you for choosing Tea'sily Teas. If you have any questions or concerns, please do not hesitate to contact us.

Sincerely, The Tea'sily Teas Team